Only Doing What’s Necessary: When we perform repair work on your vehicle, we only do work that is necessary for the safe operation of your vehicle.  Unfortunately, many shops treat the customer as if they’ll never see them again and try to “sell” them as many products & services as they can.  At Silk Cat, we are advocates of performing regular service on your vehicle, based upon what it actually needs.  If your brakes have another six months of life left, then we’ll tell you to replace them during a future servicing, rather than try to sell you new brakes “today.”

Standing Behind Our Work: We strive to perform any service work on your vehicle to the highest standards.  On rare occasions, new parts installed on your vehicle may fail prematurely or  a mistake may have been made while work was performed on your vehicle.  We firmly stand behind our work, so, in these cases, we will promptly correct the situation to the satisfaction of the customer.  You can have peace of mind, knowing that work done on your vehicle is backed by a warranty and performance guarantee.

Attention to Detail: It’s the little things that our customers appreciate when they come to visit our shop – getting your car washed after a service; finding out that a small problem you forgot to mention, or even one you didn’t know about, was fixed for you.  These are the things that show we are concerned, not only with the item you came to have repaired, but also with your entire vehicle and your complete satisfaction.