If you want to get a good idea how a shop is run, just take a look around and see how clean (or messy) the shop area is. If someone can't be bothered to keep their work area clean, then how do you expect them to have a good attitude when working on your pride & joy?

Take a look around our shop. The floors are always clean, and if they're not then someone is rinsing them to get them clean. There aren't any patches of oil on the floor and you don’t see garbage strewn about. The work benches are cleaned after being used and you won’t find "junk" just lying around.